We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.
Each day we have the pleasure of getting to know our customers through our chats on the phone, via email, and on Facebook, Twitter and beyond. To help you learn a little more about us, we thought we’d play a fun guessing game!
Here are three Ops beauties: Sonia (a), Jennie (b), and Whitney (c). Randomly placed below is a signature accessory that belongs to one of them, featured in the numbered pictures 1-3. All of these ladies love helping our customers, but read on to find out more about their personal style and see if you can guess which accessory belongs to them!
We’re guilty of sticking with the same hair cut for years — if it’s not broke, why fix it? — but that can be a little boring. But not everyone has our issue. Paulina, one of our amazing operations associates, is always eyeing new cuts and styles. She’ll be sharing her tress inspiration and tips every other week here via her feature Hairistocracy.
This week on Hairistocracy we’re celebrating our oh-so-recent news (Have you heard?!)
with some inspiration from our brand-new French counterparts.
It started this past weekend at the Birchbox Sample Stop
. Little miss Whitney, my beloved Ops Associate, volunteered to help our team with the event and had the lucky opportunity to get her hair done by the Fekkai
team. She walked out with a killer up-do that happened to be one of the most unique I have ever seen. Even though I immediately assumed this look came from one of those stylists with magic hands (you know, an up-do that’s absolutely impossible to replicate yourself), I asked Whitney how they created it anyway.