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Dana’s Signature Scent: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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As Ops associates we get to try and learn about every Birchbox product so we can answer any questions that customers may have. Which is why when someone on the team has fallen head over heels for a product you know you can really trust that it’s amazing. Last month Audrey told everyone about her favorite signature product from Miracle Skin Transformer. This month Dana is telling us why the Juicy Couture – Juicy Couture fragrance is the product she just can’t live without. Read on to see why Dana is in love and why you should be too!

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Play Round 2 of Our Matching Game and Guess Our Styles!: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

Last month we played a guessing game to help you get to know some of our Ops associates better. This month the game is back!

Here are three Ops ladies: Madison (a), Paulina (b), and Noha (c). Randomly placed below is an outfit or accessory that belongs to one of them, featured in the numbered pictures 1-3. These three love our customers—read on to find out more about their personal style and see if you can guess what items belong to them!  

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A. Madison:

Madison explains her style as “anything bright and colorful with a bohemian and hippie-chic vibe.” She adds to her bright outfits with cute booties and playful accessories.  

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How to Navigate The Birchbox Bonus Shop: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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Here at Birchbox we’re always looking for ways to help you discover new products and fill your shopping experience with fun—and that means we also want to help you discover new deals! Welcome the Birchbox Bonus Shop, the place where awesome promotions—from extra samples to gifts with purchase—come to live together in happiness. When we have a new promotion you can come to this one stop shop and snag it for your order.

How does it work? When we have a new promotion each month, you’ll be able to find it in the Bonus Shop. To locate this little Bonus heaven, you can either visit this link, or navigate your way there following these steps:

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Audrey’s Signature Product—Miracle Skin Transformer: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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Audrey and her makeup must-have.

There are some products that we just can’t live without—the rockstars of our makeup bags that we’re so dedicated to that they become our signature products. For Audrey, the standout item in her kit is Miracle Skin Transformer’s Treat & Conceal Eye & Face. Everyone on the Ops team knows that if they need a quick cover up, Audrey always has this on hand. Find out why Audrey can’t live without it (and why you have to try it too!).

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Inside Operations—Come Work With Us!: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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Our operations team is filled with bright, motivated individuals who use their strengths and talents to not only support you, but also the rest of our teams at Birchbox. Aside from keeping in touch with our customers by phone, email and social media, many of us have side projects that make our average days that much more exciting. Check out some of the awesome things that our Ops ladies work on when the phones aren’t ringing and the emails are answered.

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Play the Matching Game and Guess Our Accessories: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

Each day we have the pleasure of getting to know our customers through our chats on the phone, via email, and on Facebook, Twitter and beyond. To help you learn a little more about us, we thought we’d play a fun guessing game!

Here are three Ops beauties: Sonia (a), Jennie (b), and Whitney (c). Randomly placed below is a signature accessory that belongs to one of them, featured in the numbered pictures 1-3. All of these ladies love helping our customers, but read on to find out more about their personal style and see if you can guess which accessory belongs to them!  

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How to Pack and Purge Your Desk: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

Birchbox is starting the New Year in a new office! We’re thrilled to be in a new space, but to make the move possible, we had plenty of supplies and memories to sort through first. Weeks ago, the Ops team started a “Pack and Purge” mission to prepare for the big move. Packing? Easy. Purging? Not so much. 

As we dug in, we realized that we were taking and tossing items based on our personalities. So whether you’re a pack rat collector, a pared-down minimalist, or a holiday-card hoarding sentimentalist, here’s a quick reference for how to pack (or clean!) your desk.

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(Clockwise from top left: Nicole’s polka dot mug; Noha’s gold camel; old paperwork)

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