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You and Your Account Settings: Special Ops

Of all the staffers we highlight on the Birchbox Blog, we’re most in awe of the amazing ladies on our Ops team. These problem-solving wizards handle all of your customer service issues, from misplaced samples to last-minute gifting needs. Today they’re lending their expert intel to help you get the most out of your Birchbox experience.

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Okay, so it’s not the most glamorous part of Birchbox (unlike this or this) but the Account Settings of your subscription are an integral part of your experience. Think of them like what’s under the hood of your car—the engine that keeps your account running like a finely oiled machine. From tracking information to your points history, you’ll find tons of crucial information in your Account Settings. Heres’s a quick primer to help you make the most of your membership.

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The New Birchbox Beauty Profile: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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Let’s start with a quick refresher: just in case you aren’t familiar with it, the Beauty Profile is a short questionnaire that you answer which helps us pick the best samples for you based on your answers about your skin tone, your hair type and more.

After listening to all of our subscribers (yes you!) and your amazing feedback, we decided to revamp the Beauty Profile to be even better. We’ve kept some of the classic questions about your skin tone, hair type and your beauty style, but in some cases we’ve added even more selections for you to choose from and we’ve added entirely new questions!

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Throwback Thursday: Birchbox Goes to Prom

Oh, prom. Not so long ago, many a Birchbox staffer went all out for that big night, and of course we took tons of photos to commemorate the epic event. In honor of prom season, we knew we had to share these pictures with you—even if we’re cringing (or laughing) at the choices our younger selves made. The hair! Those dresses! That glittery eyeshadow… Read on for a peek at some of our, err, favorite memories from high school.

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Meredith Stebbins, Editor and Senior Manager, Traffic & Trends
"This feels like a lifetime ago! Thankfully I went for classic hair and makeup, so I don’t have any regrets about that. And, in fact, I still have this dress. It’s a deep navy raw silk Ralph Lauren gown with a bright emerald lining. I’ll never wear it again, but I love it too much to give it away.

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Two Truths and a Lie: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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Can you guess which part of Melanie’s beauty routine is a lie?

In the spirit of April Fools (hope you liked our little prank!) we decided to come up with a new game for you. Here’s a twist on the classic icebreaker: two beauty routine truths and a lie. One of our newest Operations Associates, Melanie, told us two true statements about her beauty routine and one lie. It’s your job to guess which is the fib. Get to know Melanie and make your guesses!

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How to Use a Sample That’s Too Light or Too Dark: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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Every month we try our absolute hardest to fill your Birchboxes with samples we think you will love. (Did you know that we use a special algorithm to maximize your happiness?) But we also understand that sometimes a sample can feel like a match that’s not quite made in heaven. On the off chance that this occurs, we wanted to help you figure out how to turn that so-so sample into a so-awesome sample.

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Birchbox Founders Katia and Hayley Answer Your FAQs: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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Through our chats via email, the phone, and social media, we’ve been receiving a number of frequently asked questions from all of you—and we thought, who better to answer these queries than the people who know best? That’s why we asked our co-founders Katia and Hayley to help address your concerns. Read on for the answers from the women who started it all.

What comes in a Birchbox?

Surprise and delight! And, of course, samples: Our women’s subscription includes four to five beauty samples across categories as well as “extras” that can be beauty-related or more lifestyle-focused (accessories, food, paper goods). The beauty samples are from prestige brands—some that are well known and others that are newly launched or small and niche. The lifestyle extras never take the place of a beauty product.

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Dana’s Signature Scent: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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As Ops associates we get to try and learn about every Birchbox product so we can answer any questions that customers may have. Which is why when someone on the team has fallen head over heels for a product you know you can really trust that it’s amazing. Last month Audrey told everyone about her favorite signature product from Miracle Skin Transformer. This month Dana is telling us why the Juicy Couture – Juicy Couture fragrance is the product she just can’t live without. Read on to see why Dana is in love and why you should be too!

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How to Navigate The Birchbox Bonus Shop: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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Here at Birchbox we’re always looking for ways to help you discover new products and fill your shopping experience with fun—and that means we also want to help you discover new deals! Welcome the Birchbox Bonus Shop, the place where awesome promotions—from extra samples to gifts with purchase—come to live together in happiness. When we have a new promotion you can come to this one stop shop and snag it for your order.

How does it work? When we have a new promotion each month, you’ll be able to find it in the Bonus Shop. To locate this little Bonus heaven, you can either visit this link, or navigate your way there following these steps:

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Audrey’s Signature Product—Miracle Skin Transformer: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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Audrey and her makeup must-have.

There are some products that we just can’t live without—the rockstars of our makeup bags that we’re so dedicated to that they become our signature products. For Audrey, the standout item in her kit is Miracle Skin Transformer’s Treat & Conceal Eye & Face. Everyone on the Ops team knows that if they need a quick cover up, Audrey always has this on hand. Find out why Audrey can’t live without it (and why you have to try it too!).

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Inside Operations—Come Work With Us!: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

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Our operations team is filled with bright, motivated individuals who use their strengths and talents to not only support you, but also the rest of our teams at Birchbox. Aside from keeping in touch with our customers by phone, email and social media, many of us have side projects that make our average days that much more exciting. Check out some of the awesome things that our Ops ladies work on when the phones aren’t ringing and the emails are answered.

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