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9 posts tagged ops

Getting the Lowdown on Miss Jessie’s with Co-Founder Titi Branch:

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the hard-working members of our Customer Operations team. These fabulous folks handle all of your customer service woes and we wanted to give you a chance to get to know them even better. This week, two of the team’s all-stars (the lovely Jennie and Kara) catch up with the co-founder of our favorite curls-centric brand. 

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We love the gals over at Miss Jessie’s Original because they know everything there is to know about quality hair products and styling—especially when it comes to curls. This month, some of our subscribers received Miss Jessie’s products and you told us that you had some questions.

We were lucky enough to have co-founder and co-CEO of the brand, Titi Branch, stop by Birchbox HQ for a visit last week, and we took the opportunity to get some answers for you straight from the source. Take a peek below to find out Titi’s recommendations on how to use some of her favorite products, why the Miss Jessie’s line isn’t just for curly-haired ladies, and the one treatment that everyone should get—regardless of hair type. 

Q: How is Miss Jessie’s different from other haircare lines?

A: I think the one thing that differentiates us from other haircare lines is our level of expertise. Our products started in a salon over 16 years ago, where we saw a real need for curly-hair products. Because we started with a salon that caters to and focuses on this very particular niche, we were able to create excellent products that work. We’re a small company, but we know our haircare.

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Happy Hearting: Introducing Birchbox Customer Favorites!

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As you know, we’re constantly looking for ways to improve your experience on Birchbox.com—shopping should be fun, easy, and exciting, right? We’re extreeeemely excited to introduce you to our brand-new feature: Customer Favorites. It’s a one-click (one-heart?) way to add products to your own personalized wish list. (So much easier to remember that Elizabeth Arden Eight Hour Cream you’ve been wanting to buy, right?) Follow the steps below to find out how to use the new feature, and let us know in the comments what you think! 

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Play Round 2 of Our Matching Game and Guess Our Styles!: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

Last month we played a guessing game to help you get to know some of our Ops associates better. This month the game is back!

Here are three Ops ladies: Madison (a), Paulina (b), and Noha (c). Randomly placed below is an outfit or accessory that belongs to one of them, featured in the numbered pictures 1-3. These three love our customers—read on to find out more about their personal style and see if you can guess what items belong to them!  

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A. Madison:

Madison explains her style as “anything bright and colorful with a bohemian and hippie-chic vibe.” She adds to her bright outfits with cute booties and playful accessories.  

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Play the Matching Game and Guess Our Accessories: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

Each day we have the pleasure of getting to know our customers through our chats on the phone, via email, and on Facebook, Twitter and beyond. To help you learn a little more about us, we thought we’d play a fun guessing game!

Here are three Ops beauties: Sonia (a), Jennie (b), and Whitney (c). Randomly placed below is a signature accessory that belongs to one of them, featured in the numbered pictures 1-3. All of these ladies love helping our customers, but read on to find out more about their personal style and see if you can guess which accessory belongs to them!  

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Good Things Come in Small Packages: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

The Ops team is wasting no time getting our holiday shopping done early. And thanks to our new Give Pillow Packs, gifting is now not only easier, but also cuter. Our subscribers each received a purple pillow pack in November’s box, and so many of you raved about them we decided to feature them on our site. When you spend $25 or more, you’ll receive 10 of these adorable pillow packs. Each pack lets the recipient know why there’s a little something for them inside (the irreverent reasons range from ‘why not?’ to ‘you’re the cat’s pajamas’). Read on to see what awesome gifts the Ops team will be giving this holiday season! 

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How We’re Prepping For Winter: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

Molly showing off her new light box, and Paulina rocking her pretty peacoat.

After Hurricane Sandy and last week’s Nor’easter, we went from a stroll through fall to a full-on sprint into winter. The not-so-subtle push from Mother Nature has urged us to get ready (and excited) for winter ahead of schedule. Here are the latest gadgets, clothes, and amazing beauty products that some of our team can’t wait to use this season:

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What’s On the Birchbox Staffer’s Desk: Ops Manager, Emily

If we had to name just one style savante at Birchbox HQ, it would have to be Emily, our ops manager. First it was her shoes we oggled over, but now it’s her desk. Who else could house four drinks in her workspace and still keep clean? Click through to read about what else Emily keeps behind the walls of her cube.

1. Polaroids from the Birchbox one year anniversary party: Such a fun party! It was so exciting to celebrate our first year and even crazier to think of how far we’ve come in our second.

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The Ops Team is Blowing Up!: Team Intros

We’ve had a slew of new people come on board recently, but the ops team seems to be growing at record speed. Here’s an introduction to our four newest associateswe’d be lost without them!

Sonia Porter, Operations Associate

After she graduated from Princeton University last year, we were lucky to scoop up this Ivy League grad and call her a member of our Birchbox Team.  While in school, she studied Anthropology and spent some time in Cape Town putting together her thesis. She is great at all things operations, but when she’s not at work, she likes to read and run. 

Hometown: Boston, MA

Fun Fact: My college roommate of four years was severely arachnophobic, so I’ve honed an incredible talent for spider trapping. You won’t even know it happened…the spider won’t even know it happened…until it’s all over. 

Beauty Confession: As I confessed to the entire company on my second day here at Birchbox, I can’t braid my own hair. It’s my deepest, darkest beauty secret—I’m just glad it’s out in the open now.

Currently Loving: Amika Obliphica Hair Treatment. I got it in my Birchbox a while back and ever since I got around to trying it, I can’t stop using it. It smells nice and makes my hair smooth and shiny.

Worth the Splurge: Manicures! I love doing my own nails, but sometimes professional help is necessary.

Best Beauty Trick: NARS Bronzer in Laguna. It was my first bronzer in high school and I’ve stuck with it ever since. Tricks people into thinking you’re tan in the middle of winter.

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