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2 posts tagged jennie

Getting the Lowdown on Miss Jessie’s with Co-Founder Titi Branch:

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the hard-working members of our Customer Operations team. These fabulous folks handle all of your customer service woes and we wanted to give you a chance to get to know them even better. This week, two of the team’s all-stars (the lovely Jennie and Kara) catch up with the co-founder of our favorite curls-centric brand. 

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We love the gals over at Miss Jessie’s Original because they know everything there is to know about quality hair products and styling—especially when it comes to curls. This month, some of our subscribers received Miss Jessie’s products and you told us that you had some questions.

We were lucky enough to have co-founder and co-CEO of the brand, Titi Branch, stop by Birchbox HQ for a visit last week, and we took the opportunity to get some answers for you straight from the source. Take a peek below to find out Titi’s recommendations on how to use some of her favorite products, why the Miss Jessie’s line isn’t just for curly-haired ladies, and the one treatment that everyone should get—regardless of hair type. 

Q: How is Miss Jessie’s different from other haircare lines?

A: I think the one thing that differentiates us from other haircare lines is our level of expertise. Our products started in a salon over 16 years ago, where we saw a real need for curly-hair products. Because we started with a salon that caters to and focuses on this very particular niche, we were able to create excellent products that work. We’re a small company, but we know our haircare.

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Play the Matching Game and Guess Our Accessories: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

Each day we have the pleasure of getting to know our customers through our chats on the phone, via email, and on Facebook, Twitter and beyond. To help you learn a little more about us, we thought we’d play a fun guessing game!

Here are three Ops beauties: Sonia (a), Jennie (b), and Whitney (c). Randomly placed below is a signature accessory that belongs to one of them, featured in the numbered pictures 1-3. All of these ladies love helping our customers, but read on to find out more about their personal style and see if you can guess which accessory belongs to them!  

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