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Birchbox Founders Katia and Hayley Answer Your FAQs: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.


Through our chats via email, the phone, and social media, we’ve been receiving a number of frequently asked questions from all of you—and we thought, who better to answer these queries than the people who know best? That’s why we asked our co-founders Katia and Hayley to help address your concerns. Read on for the answers from the women who started it all.

What comes in a Birchbox?

Surprise and delight! And, of course, samples: Our women’s subscription includes four to five beauty samples across categories as well as “extras” that can be beauty-related or more lifestyle-focused (accessories, food, paper goods). The beauty samples are from prestige brands—some that are well known and others that are newly launched or small and niche. The lifestyle extras never take the place of a beauty product.

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