Heeding the advice of our savvy subscribers, we’ve added another way for you to be in touch with our super helpful (and always attentive) customer service team!
For any customer service-related inquiries you can now send a quick tweet to
@birchboxhelp. For security reasons, we ask that you call our toll-free customer service line at
877-487-7272 with any issues regarding your payment information. We promise to keep all your payment information safe and to do this we’ll need you to verify your account information before we make any updates!
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When you join Birchbox, you know you’ll be receiving monthly deliveries of high-end beauty samples from top brands. But you can make your boxes even better by taking the extra step of filling out your Beauty Profile. Our operations associate, Ally, is here to explain why this Q&A is the key to getting samples you’ll love.
Here at Birchbox Headquarters, our goal is to help you discover your product soulmate(s). As with any quest, your sampling journey will be filled with plenty of surprises and delights, as well as some lessons learned through trial and error. As matchmakers we know not every woman is looking for the same thing. That is where your Beauty Profile steps in. It helps us pick out the products that will best fit your skin tone, hair type, and more.
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This week, we’re talking about a topic we know you like: saving money on awesome beauty products. Ally, our amazing Ops Associate, has a guide to getting the most out of your Birchbox Points. Read on and start scoring rewards.
Here at the Birchbox Headquarters we’re always keeping score. Whose foundation is looking the most POREfessional? Whose hair looks as if was styled by Mr. Blandi himself? But mostly, we’re keeping score of our points! Points are easy to accumulate and even easier to use toward purchasing the full-size products you’re coveting. In addition to leaving feedback (which earns you 10 points per survey), there are two more key ways to earn Birchbox Points.
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Welcome to another installation of Everything You Wanted to Know About Birchbox But Were Afraid to Ask. Last week, Ally, one of our amazing Operations Associations, led us through the feedback process. This week, she’s back with a very relevant topic: shipping!
If you’re anything like us, this is the time of the month when you start thinking, “Where in Oscar Blandi’s green goodness is my Birchbox!!?” We’ve all experienced the pinch of anxiety as the hours pass without the appearance of our favorite delivery. (Yes, we’re all subscribers, too!)
Well, rest easy. I’m going to give you a detailed explanation of how your Birchbox gets from point A to point B, so you can spend your holidays worrying about surviving Aunt May’s Christmas Casserole instead of your pretty pink shipment. Click through for shipping 101.
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If you’ve been paying attention — and we know you have been — then you are very well-versed in our loyalty program. Buuuut if you’re in need of a refresher, you’re in luck. Ally, one of our amazing Operations Associations, has your back. Read on.
What’s our favorite thing about our Birchbox subscribers? Easy. You aren’t afraid to shake off your beauty shackles, try new things and, most importantly, let us know what you think! With that in mind, here’s a refresher course for leaving feedback on your product samples and getting the most out of your Birchbox subscription:
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