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Birchbox Dates to Remember: Special Ops


We know that your calendars are already filled to the brim with days to keep in mind. To make your lives a little easier, we’ve compiled a comprehensive list of all the Birchbox dates you might want to know. From when to expect that “box has shipped!” email to the last day to update a new address, here’s everything you need to know about our monthly calendar.

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Meet The Birchbox Customer Operations Team: Birchbox Intern Diaries

This week on the Birchbox Intern Diaries, we wanted to introduce you to some of the awesome staffers on our customer service team—please meet Katie, Sarah, and Melanie! These lovely ladies are hard at work answering all of your questions and queries via phone, email, Twitter and Facebook. Watch the video above to find out about their favorite beauty products and the items that they can’t live without.

Is there one thing that you keep with you all day? Let us know in the comments!


Read how our awesome ops team answers some of your FAQ’s.

Happy Hearting: Introducing Birchbox Customer Favorites!


As you know, we’re constantly looking for ways to improve your experience on—shopping should be fun, easy, and exciting, right? We’re extreeeemely excited to introduce you to our brand-new feature: Customer Favorites. It’s a one-click (one-heart?) way to add products to your own personalized wish list. (So much easier to remember that Elizabeth Arden Eight Hour Cream you’ve been wanting to buy, right?) Follow the steps below to find out how to use the new feature, and let us know in the comments what you think! 

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Service Update: Birchbox is Back in Action!

We’re excited to share that Birchbox is back to business as usual and fully operational. Our offices are open. Our warehouse is shipping full-size orders on time. Monday has never felt so good!

Full-size orders from the shop are shipping immediately. Our November women’s boxes will begin shipping in waves starting on Wednesday 11/7. We expect 50 percent or more to be out the door by our promised deadline of November 10th. A portion of boxes will ship as late as the 15th of the month. We appreciate your patience as we make up for lost time due to our warehouse’s closure and reduced staffing.

We are so thankful for the support of our customers during this difficult time. We’re extremely proud of the dedication of the Birchbox Team over the past week, working together in a challenging situation to continue service to the best of our ability. We couldn’t be more excited to get back to work delivering you delight and discovery.

Hayley, Katia and the entire Birchbox Team

P.S. .Keep an eye out for our exciting holiday launches! We’ll be unveiling the Birchbox Holiday Shop later this week and announcing our latest (very giftable) Limited Edition box shortly!

Team Intros: Meet Ops Girls!

With three new additions, our hard-working operations team just keeps growing and growing. Meet Anastasia who was an Admissions Counselor at Drew University, Christine who worked as a Club Coordinator at Flywheel, and Molly who recently graduated from Vassar College where she studied English and women’s studies. We’re so happy these bubbly ladies found their way to Birchbox—their positive spirits and can-do attitudes brighten the office. 

(Left to Right): Anastasia, Christine and Molly adding even more shine to our awesome ops team.

Name/Title: Anastasia Sailer, Operations Associate

Hometown: West Milford, NJ

Unofficial role: Trashy TV Junkie

Fun fact: I sang in an acappella group in college

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Introducing @BirchboxHelp!

Heeding the advice of our savvy subscribers, we’ve added another way for you to be in touch with our super helpful (and always attentivecustomer service team!

For any customer service-related inquiries you can now send a quick tweet to @birchboxhelp. For security reasons, we ask that you call our toll-free customer service line at 877-487-7272 with any issues regarding your payment information. We promise to keep all your payment information safe and to do this we’ll need you to verify your account information before we make any updates!

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Beauty Profile: Key to Finding Your Sample Match

When you join Birchbox, you know you’ll be receiving monthly deliveries of high-end beauty samples from top brands. But you can make your boxes even better by taking the extra step of filling out your Beauty Profile. Our operations associate, Ally, is here to explain why this Q&A is the key to getting samples you’ll love.

Here at Birchbox Headquarters, our goal is to help you discover your product soulmate(s). As with any quest, your sampling journey will be filled with plenty of surprises and delights, as well as some lessons learned through trial and error. As matchmakers we know not every woman is looking for the same thing. That is where your Beauty Profile steps in. It helps us pick out the products that will best fit your skin tone, hair type, and more.

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Birchbox Points: How to Earn and Spend!

This week, we’re talking about a topic we know you like: saving money on awesome beauty products. Ally, our amazing Ops Associate, has a guide to getting the most out of your Birchbox Points. Read on and start scoring rewards.

Here at the Birchbox Headquarters we’re always keeping score. Whose foundation is looking the most POREfessional? Whose hair looks as if was styled by Mr. Blandi himself? But mostly, we’re keeping score of our points! Points are easy to accumulate and even easier to use toward purchasing the full-size products you’re coveting. In addition to leaving feedback (which earns you 10 points per survey), there are two more key ways to earn Birchbox Points.

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Extras! Extras! Read All About Them!

Welcome to another installation of Everything You Wanted to Know About Birchbox But Were Afraid to Ask. Last week, Ally, one of our amazing Operations Associates, led us through the feedback process. This week, she’s back with a very relevant topic: Extras!
You may have noticed something a little puzzling in your monthly deliveries. Tucked beneath your Jouer Moisturizing Lip Gloss, snuggling up against your sample of primer, and hiding behind your perfume sample, you might have found a lifestyle item waiting to be discovered!

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