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Send Us Your Questions and We’ll Answer With a Personalized Video!: Special Ops

We’re always looking for ways to improve your Birchbox experience—which is why we’re happy to say that we have another great way to help you learn about your products!

If you’re on Twitter, from now on when you have questions about a product, just send a tweet to @BirchboxOps using the hashtag #SpecialOps. An Ops team member will send you a video made especially for you with all the answers you need to know.

Ask us every question from how big a product is, to what is looks like on your skin, to the texture, to the smell, and more. We’ve got the answers and we’re here to help!

You can also check out the Birchbox Ops YouTube channel, where you’ll find all of our videos answering everyone’s questions. We can’t wait to hear from you!


To find out even more insider details on how to get around the Birchbox universe, check out the Ops team’s column: Special Ops.

Dana’s Signature Scent: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.


As Ops associates we get to try and learn about every Birchbox product so we can answer any questions that customers may have. Which is why when someone on the team has fallen head over heels for a product you know you can really trust that it’s amazing. Last month Audrey told everyone about her favorite signature product from Miracle Skin Transformer. This month Dana is telling us why the Juicy Couture – Juicy Couture fragrance is the product she just can’t live without. Read on to see why Dana is in love and why you should be too!

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