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The New Birchbox Beauty Profile: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.


Let’s start with a quick refresher: just in case you aren’t familiar with it, the Beauty Profile is a short questionnaire that you answer which helps us pick the best samples for you based on your answers about your skin tone, your hair type and more.

After listening to all of our subscribers (yes you!) and your amazing feedback, we decided to revamp the Beauty Profile to be even better. We’ve kept some of the classic questions about your skin tone, hair type and your beauty style, but in some cases we’ve added even more selections for you to choose from and we’ve added entirely new questions!

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Beauty Profile: Key to Finding Your Sample Match

When you join Birchbox, you know you’ll be receiving monthly deliveries of high-end beauty samples from top brands. But you can make your boxes even better by taking the extra step of filling out your Beauty Profile. Our operations associate, Ally, is here to explain why this Q&A is the key to getting samples you’ll love.

Here at Birchbox Headquarters, our goal is to help you discover your product soulmate(s). As with any quest, your sampling journey will be filled with plenty of surprises and delights, as well as some lessons learned through trial and error. As matchmakers we know not every woman is looking for the same thing. That is where your Beauty Profile steps in. It helps us pick out the products that will best fit your skin tone, hair type, and more.

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