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My Unboxing Checklist: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.image

Even as a Birchbox staffer, I still get excited to receive my Birchbox every month. And with April boxes landing on doorsteps this week, I’ve got unboxing on the brain.

We all have our own experiences—some of us open our boxes at the office, some wait until the end of a hard week, and some open it before even stepping into the house. But no matter what your technique, sometimes the best part of the whole experience is sharing it with others (we love all of your great unboxing videos!) and figuring out how to make the most of the products in your box. In the spirit of sharing, here’s a peek at what I do when I get my Birchbox in the mail:

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Team Intros: Meet Jennie!

Jennie came allllll the way from the Bay Area to join the Ops team and we’re excited that she decided to make Birchbox her new home! Unlike other recent additions to our team, Jennie is fresh out of graduate school where she earned a master’s in education—such a smarty!—and worked part-time at Madewell and J.Crew. (As if it wasn’t obvious from the pic below that she’s totally stylish.) She also loves reading and is a fan of both Harry Potter and Hunger Games. Spoiler alert: She uses Rue’s whistle as her ringtone.


Jennie Wong, Operations Associate

Hometown: Cupertino, CA

Unofficial role: Lunchtime Linkmaster and Desk DJ

Fun fact: When I was in 5th grade, I met JK Rowling (!) and she signed my copy of Chamber of Secrets (!!). It was amazing.

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