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5 posts tagged FAQ

Birchbox Founders Katia and Hayley Answer Your FAQs: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.


Through our chats via email, the phone, and social media, we’ve been receiving a number of frequently asked questions from all of you—and we thought, who better to answer these queries than the people who know best? That’s why we asked our co-founders Katia and Hayley to help address your concerns. Read on for the answers from the women who started it all.

What comes in a Birchbox?

Surprise and delight! And, of course, samples: Our women’s subscription includes four to five beauty samples across categories as well as “extras” that can be beauty-related or more lifestyle-focused (accessories, food, paper goods). The beauty samples are from prestige brands—some that are well known and others that are newly launched or small and niche. The lifestyle extras never take the place of a beauty product.

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So…What’s a Birchbox Find?


By now, some of you have received your Birchbox (woo hoo!). We hope you enjoy reading our product tips and playing with your samples! You’ll also notice that there’s else in your box: a Birchbox Find.

What’s a Birchbox Find, you ask? Good question. A Birchbox Find is a product we’ve come across that we think is exciting, time-saving, awesome, routine-improving, or all of the above. We are committed to bringing you high-end beauty and lifestyle samples every month but we also know that there are plenty of amazing products that don’t fit in to that category. A Birchbox Find will always be in addition to your usual samples—it’ll never replace any of them! (We’d never deny you beauty treats!) We’ll only bring you products that we think you’ll enjoy trying. We hope this adds to your Birchbox experience!

Back in August, we were excited to share Schick’s Hydro Silk Razor with our subscribers. This month, the Birchbox Find we’re gaga about is Simple®’s Revitalizing Eye Roll-on. The cooling roll-on quickly reduces puffiness and rejuvenates the delicate eye area. Plus, the refreshing formula is free of dyes, perfumes, and other harsh irritants. 

For more insight on what you can expect from your monthly deliveries, please check out our handy FAQs

Beauty Profile: Key to Finding Your Sample Match

When you join Birchbox, you know you’ll be receiving monthly deliveries of high-end beauty samples from top brands. But you can make your boxes even better by taking the extra step of filling out your Beauty Profile. Our operations associate, Ally, is here to explain why this Q&A is the key to getting samples you’ll love.

Here at Birchbox Headquarters, our goal is to help you discover your product soulmate(s). As with any quest, your sampling journey will be filled with plenty of surprises and delights, as well as some lessons learned through trial and error. As matchmakers we know not every woman is looking for the same thing. That is where your Beauty Profile steps in. It helps us pick out the products that will best fit your skin tone, hair type, and more.

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Birchbox Points: How to Earn and Spend!

This week, we’re talking about a topic we know you like: saving money on awesome beauty products. Ally, our amazing Ops Associate, has a guide to getting the most out of your Birchbox Points. Read on and start scoring rewards.

Here at the Birchbox Headquarters we’re always keeping score. Whose foundation is looking the most POREfessional? Whose hair looks as if was styled by Mr. Blandi himself? But mostly, we’re keeping score of our points! Points are easy to accumulate and even easier to use toward purchasing the full-size products you’re coveting. In addition to leaving feedback (which earns you 10 points per survey), there are two more key ways to earn Birchbox Points.

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Birchbox Feedback: A Refresher Course

If you’ve been paying attention — and we know you have been — then you are very well-versed in our loyalty program. Buuuut if you’re in need of a refresher, you’re in luck. Ally, one of our amazing Operations Associations, has your back. Read on.

What’s our favorite thing about our Birchbox subscribers? Easy. You aren’t afraid to shake off your beauty shackles, try new things and, most importantly, let us know what you think! With that in mind, here’s a refresher course for leaving feedback on your product samples and getting the most out of your Birchbox subscription:

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