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Inside Operations—Come Work With Us!: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.


Our operations team is filled with bright, motivated individuals who use their strengths and talents to not only support you, but also the rest of our teams at Birchbox. Aside from keeping in touch with our customers by phone, email and social media, many of us have side projects that make our average days that much more exciting. Check out some of the awesome things that our Ops ladies work on when the phones aren’t ringing and the emails are answered.

  • Whitney puts her talents as a videographer to good use creating in-house videos. Have you seen the amazing one she recently did featuring our New Year’s Resolutions?
  • Loren, Paulina, and Nicole contribute to our content team. Loren and Paulina write their blog columns Nailing It and Hairistocracy, and Nicole whips up articles with grooming advice for Birchbox Man. 
  • Noha works with our Beauty Partnerships team to make sure that the products you receive in your box don’t conflict with your beauty profile.

  • I (Sarah!) help our social media team and talk to customers on all of our social media channels. Tweet @BirchboxOps and we can chat!

And that’s not even half of us!

As a team we also keep our days fun with extra projects including daily team challenges and out-of-office activities (like team dinner nights) so we can get to know each other even better. Plus, we get to try and learn about every product—hello, product testing—so we can answer any questions that customers may have.

The good news? We’re currently looking for more remarkable people to join our team! If you’re interested in becoming an Ops Associate and helping not only our customers but our team as a whole, check out the openings here and apply!

As always we’re here to talk and help—reach out to us at or tweet @BirchboxOps. Looking forward to hearing from you soon!


Excited to learn more about our awesome Operations team? Here’s even more from Special Ops.

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