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Good Things Come in Small Packages: Special Ops

We’re always talking about the staffers in the Birchbox office, but the ones who you interact with everyday are the ladies of our hard-working Ops team. These fabulous femmes handle all of your customer service woes. We wanted to give you a chance to get to know them even better—so here’s a peek at who’s on the other side of the phone.

The Ops team is wasting no time getting our holiday shopping done early. And thanks to our new Give Pillow Packs, gifting is now not only easier, but also cuter. Our subscribers each received a purple pillow pack in November’s box, and so many of you raved about them we decided to feature them on our site. When you spend $25 or more, you’ll receive 10 of these adorable pillow packs. Each pack lets the recipient know why there’s a little something for them inside (the irreverent reasons range from ‘why not?’ to ‘you’re the cat’s pajamas’). Read on to see what awesome gifts the Ops team will be giving this holiday season! 

Noha, Lead Operations Associate (pictured above)
Because: Sharing is Caring

Noha picked out the Triple C Retracto Budz for her sister because they’re stylish and practical. “Who would ever object to a solution for the mangled knot of mess that earbuds always become?” 

Crystal, Operations Associate
Because: I thought you’d love it. 

After perusing our new home collection, Crystal found the perfect gift for a holiday hostess. “I chose the Birchbox Chalkboard Placecards for my friend who recently moved into an awesome apartment so she can use them for her housewarming party. They’re fun and reusable!”

Emily, Operations Manager
Because: You’re the cat’s pajamas

Emily has her pillow pack all ready to go: “I’m using my pack to surprise my friend with concert tickets. She’ll never guess what’s inside.” 

What are you giving to your loved ones this holiday season?


Have questions for our Ops team? Follow them on Twitter at @birchboxops.

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